There is a growing trend toward charging service providers with managing part or all of company systems. The main reasons for this are increasingly complex IT landscapes, the pressure of growing competition, which force companies to concentrate on their core competencies and a need for increased ROI on technology investments. Our service range covers an SAP solution's entire lifecycle - from selection and evaluation through implementation, operation, and setting up training systems.

Our customers benefit from our proven service range in the areas of infrastructure, personnel, expertise, and service. We have several high-security computer centers, each with the latest hardware and networks. Our staff consists of experienced system administrators, database specialists, SAP technology consultants, and SAP application consultants.

We also offer a 24x7 support service, various service levels, and guaranteed availability.

We help you :

Design and Plan System Landscape

• Analyze the TCO
• Propose the Consulting and Hosting Strategy
• Implementation Hosting
• Application Hosting
• Upgrade your Application as per the requirements
• With Remote Application Hosting

We Provide :

Help Desk & 2nd Level Support

• Customer Service Center and 24x7 support
• Problem management and user support
• Integration of third-party software vendors in 3rd level support

Continuous Maintenance

• Workflow monitoring and optimization
• Loading reports, service packages and patches
• Data archiving
• Monitoring of master and transaction data, batch jobs

Continuous Improvement

• Optimizing existing processes and structures
• Drawing up and updating documentation
• Optimization of application and basis components, with an emphasis on stability, processing speed, performance, and response times

Continuous Change

• Implementing new functions/components
• Developing archiving concepts
• Drawing up authorization concepts
• Handling new releases

System Management & Monitoring

• Planning, implementing and monitoring stress tests
• Extended monitoring of system landscapes and business processes
• Providing follow-up support for going live, new releases and migrations
• Proactive performance analysis and optimization
• Maintenance and monitoring of interfaces

System Landscape Optimization

• Checking solution landscapes, applications and business processes
• Identifying problem areas and causes
• Documenting and prioritizing problem areas
• Focusing on optimization areas
• Solving acute performance problems, increasing process throughput, and comprehensive process optimization (application, solution landscape, systems, interfaces)
• Drawing up a concept to prevent future performance problems

SITA CORP's Application Hosting allows us to operate your SAP systems over the long term in our high-performance data centers, which provide the entire infrastructure, develop the system, and install the SAP components. We also work with you in ascertaining your performance requirements for the hardware (sizing).

This enables you to achieve the following:

• Ensure high availability of your SAP systems
• Focus 100 percent on your core skills
• Reduce your infrastructure investments and cut training costs
• Gain a clearer overview of costs thanks to fixed prices
• Benefit from global 24x7 support and customized levels of service
• Adapt your systems quickly and flexibly
• Call our help desk at any time and speak with your personal contact person
• Post implementation services (Stabilization, Performance tuning)
• Technical Upgrade (SAP, Database)
• Technical installation
• Technical OS/DB migration
• Disaster recovery planning, implementation
• Disaster recovery testing
• Post-implementation support
• Ongoing optimization services
• Performance tuning and metrics reporting
• 24 X 7 Help Desk support
• Problem resolution and knowledge management
• New custom development support
• Software release management
• Bugs and patch fixing
• Testing
• Reports
• Business enhancements

SITA CORP is committed to offer you Quality service and reduce your IT costs when you want to access to the new technology and SAP solutions that meet your growing requirements. YOUR decision of SITA CORP as your hosting partner will give you what you are looking for...your decision is next.