Our core competency is SAP, what is yours? Are you looking for a better managed services partner so you can focus on your core competency?

The continuous emergence of newer and better Technologies has changed the Business Landscape. As a result, managing IT and application maintenance to keep in step with the changes can prove quite challenging.

Competition and Industry focus has become the challenging task in handling their Core Business, to overcome this challenge Enterprises are looking for a better, Experiences and committed partner who can support their application in achieving their long-term goals.

At SITA CORP, we have a strong history of managing and future-proofing mission-critical applications for our clients. Our application management and maintenance processes ensure that your systems are flexible and evolve with your business in reaching your goals. This approach enables you to meet customer commitments. Our services help reduce the time you spend on application support activities and focus on your core business.

SITA CORP application maintenance and support services help enterprises achieve their business goals and objectives, by providing on-time support and value adding services that delivers responsive, high-quality 24 X 7 support for your applications.

SITA CORP AMS services give your organization access to specialist advice and assistance whenever you need it.

• Reduce the TCO (Total Cost of Ownership) of support Services by 25% - 40%.
• Guaranteed service levels.
• Standard Procedures for day to day processes.
• Available expertise at various levels.
• On-demand availability to highly skilled functional and technical specialists.
• Transition of key personnel to priority initiatives.
• True 24x7 "Follow-the-sun" support.
• Stable system and user acceptance for future enhancements.
• Our Team Structure, procedures and deliverables reduce administrative burden.
• Technical aspects of implementation.
• Change management.
• Archiving.
• Post-implementation support.
• Ongoing optimization services.
• Problem resolution and knowledge management.
• New custom development support.
• Reports.
• Business enhancements.

SITA CORP has a well-defined and mature application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests. Each of these activities can be governed and monitored by SLA frame work:

• Requests management
• Management of incidents
• Processing of requests
• Work around
• Resolution
• Root cause analysis

• Enterprises everywhere are beginning to see that knowledge as the foundation upon which business grows.
• SITA CORP along with its Application Maintenance Support services it also takes initiates creating and sharing knowledge across the organization.
• SITA CORP has a knowledge base for application maintenance to gain advantage of collective experience and reduce the time taken for maintenance activities. Example: User Manuals which helps the Customers new employees to start their regular activities without any issues.

We provide AMS Services with four models and their combination:

• On-Site
• Off-Site
• On-Shore
• Off-Shore

At SITA CORP we believe every Business Partner will have a unique blend of functionality.

You are the masters of your Business Process.

SITA CORP is committed, reliable, accessible, and effective through our onsite, Offsite and offshore delivery models help us in understanding your process to provide the best model that enables you to gain the full business value from your technology investment.

SAP Business Suite

• SAP ERP
1. Maintenance & Quality
2. Sales Order & Distribution Management
3. Inventory & Production
4. Purchase Order Management
5. Financials
6. Human Resources
7. Technical Developments, Enhancements and third party software integration
• SAP BI
• SAP HCM
• SAP PLM
• SAP SRM
• SAP CRM
• SAP SCM
• SAP NetWeaver
1. SAP Enterprise Portals
2. SAP Master Data Management
3. SAP Business Intelligence
4. SAP Exchange Infrastructure
5. Web Application Server
6. Technology Components

Through our AMS we provide support for

• The Implementation Projects with Remote Development/ Remote Configuration.
• Post Production Go-Live support.
• Roll Outs with Rigorous Regression Testing, Integration Testing.
• Upgradation.
• Data migration.
• 24 X 7 Level 1, Level 2 and Level 3 Support.
• User maintenance.

Some consider us as vendors . we look at you as our partner. "Help us to Help you". SITA CORP respects your decision. Your decision is valuable to SITA CORP.