Customer Service
Our Customer Service Representatives (CSRs) offer an exceptional level of customer service. 100% college-educated, our CSRs have first-rate technical skills combined with the professional poise and people management skills that delight and surprise our client's customers. Because our CSRs function as a seamless extension of our partner's companies, the satisfying experience that SITA Customer Service staff creates for the end-customers serves to increase the value of our client's Brands and businesses.
To meet the exacting requirements of our clients, we develop and empower our human resources in the following ways:
Development:
- Rigorous training (voice and accent, soft skills, including culture familiarization and best sales practices)
- Ongoing education and certification support and assistance
- Process-specific CSR profiling on problem resolution and call management
- Regular quality and HR calibrations to improve performance
- Continuous process improvements to increase productivity
Empowerment:
- New modern facilities and communications infrastructure
- Customized desktop configurations
- In addition, each of our CSRs has detailed knowledge of the Customer Processes that is pertinent to the various industry verticals they serve.
- SITA Customer Service Staff has Customer focused approach with the flexibility and sensitivity to meet the needs and exceed the expectations of our clients' customers.
Benefits our clients derive from our exceptional customer service include:
- Superior customer satisfaction
- Enhanced customer loyalty
- Improved customer retention
- Additional referral customers
- Greater goodwill with their brand
Our focused BPO services:
- Helpdesk
- Data Entry
- Accounting Services
- Financial Services
- Call Centers
- HR BPO services
- KPO
- Insurance Claims
- Banking Services
- Content management
- Document Conversion
- Data Processing
- Healthcare BPO Services
- Media & Publishing BPO
- Legal
- Telecom Services
Business Process Outsourcing is the long-term contracting out of non-core business processes to an outside provider to help achieve increased shareholder value.
Many IT professionals are familiar with the term business process outsourcing (BPO), but knowing how to distinguish it from other types of outsourcing requires some scrutiny. Though some forms of BPO may include both IT management and business operations, the approach is primarily about turning over functions such as payroll, accounting, billing or even real estate management to a third party. Though these business processes may depend on IT, they are separate functions from core IT operations, such as data center activities or network management.
Why SITA?
What makes us the obvious choice as Business Process Outsourcing partner, apart from our evident knowledge, expertise and sheer devotion to our work, is the fact that our services and solutions go beyond being a mere means to an end. We believe that any solution will be effective only when it perfectly complements existing business strategies, practices, structures and vision of our customers.
Each assignment is unique in its requirement and our approach subsequently differs.
Our Team of dedicated professionals brings extensive cross-functional experience from both the technology and finance arenas. Our professionals have the ability to resolve both people and business issues. Our team members are all highly qualified professionals with a proven track record in building successful companies.
SITA CORP has developed long-term relationships with Industry insiders. These relationships provide both continual sources of valuable information, and varied perspectives on the market.
Our Team is committed to both client and market responsiveness. Resultantly, we work with a select group of clients providing each client personal attention, at the CEO level.
We have developed a network of Alliance Partners with similar styles and values as SITA Customer. Our strategic alliances provide a wide array of operational expertise from several Technology, HR, Training, Legal and Financial experts.
SITA CORP deploys a potent mix of best-of-breed experts, robust methodologies, process and domain-specific knowledge and technological expertise to execute the outsourced Business Processes to near-perfection. This is achieved by a constant focus on Client's business needs, our strong workflow orientation and prompt technology upgrades.
|
